Testimonials - what do patients say about us?
Sally - 13.2.18 : Sally called the office to say thank you.... Sally had worn progressive lenses obtained elsewhere, unsuccessfully. We prescribed a type of progressive lens for her that she absolutely loves - so happy with her new glasses, as well as the wrap around care that she experienced from her dealings with all the staff, from Reception, Optometrist, Dispensing Team. Thanks Sally, we appreciate your feedback.
Anna - Many thanks for the report and for your great care with Ruby. I was really impressed with the service we received from the moment we walked in to when we left.
Jill - Just want to say a big Thank you- Leo's glasses arrived today. We were surprised how quick they arrived. Leo was so happy to try them out- when he put them on the first words out of his mouth were WOW- mum these are amazing. He ran and grabbed his reading book and went to read straight away. Thank you again- I know he wasn't your easiest of customers.
Justine - Thanks Jeremy and Anstice! You guys are just the best. My sons confidence and achievement at school is growing from strength to strength. Happy Days!!
Tanya - My son had an appointment with Dharshie a few weeks ago as he was struggling to read or concentrate at school and really disliked both! Dharshie was fantastic, explaining everything simply to him as she went and the staff out the front were brilliant in helping him choose his new frames. In the few weeks that he's had glasses, he gone from sounding out each letter of a word and having no comprehension of what he was saying, to reading whole Geronimo Stilton books and loving it! He said that since he got his glasses he actually likes reading now - it's fun! Thank you so much!!
Heath - I had an appointment with Dharsie yesterday who was lovely and answered all sorts of questions I had! Upon arrival I had a photo of my eyes taken by Alastair who was also happy to answer some questions I had! Turns out I need some glasses for using my workplace computer and despite being a staff member down Margaret spent lots of time with me helping me choose some frames. Couldn't have asked for a better experience from technical expertise, to entertaining my lots of questions, to customer service. I felt totally valued as a customer. Well done to the team. When I picked up my new spectacles, Alastair spent time with me making sure they fitted well and I was happy with them. Couldn't be more pleased with my experience!
Becky - We had our first parent-teacher interview at school tonight since my 7 yr old son got his glasses from Jeremy at the beginning of April. The teachers are so incredibly pleased with the progress he has made and he is so close to having caught up to the reading level for his age we can't believe it! Today we had a chaotic morning and accidentally forgot his glasses, (Ops! !!) and his teacher said on a day to day basis you forget about whether they help, then he had a day without them and he apparently reverted to his old reading style. His nose pretty much touched the page and his fluency gone!! Thank you so much for providing something that has made such a difference to his future! !