Privacy Statement
Anstice & Associates Optometrists Limited
Christchurch, New Zealand
Last updated: August 2026
At Anstice Optometrists, we respect your privacy and are committed to protecting your personal and health information.
This Privacy Statement explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.
Information we may collect
We may collect personal information when you interact with Anstice Optometrists, including through our website, online forms, quizzes, social media advertisements, Meta/Facebook or Instagram lead forms, telephone enquiries, email, appointments or when you receive optometric services from us.
- your name;
- email address;
- telephone number;
- date of birth or age;
- contact preferences;
- information you provide in an online questionnaire, quiz or enquiry;
- information relating to your eyesight, eye health, symptoms or visual concerns;
- appointment and treatment information;
- information necessary to provide optometric or related healthcare services; and
- other information you choose to provide to us.
We only seek to collect information that is reasonably necessary for the purpose for which it is being collected.
Information collected through advertising and online forms
Anstice Optometrists may use online advertising platforms, including Meta platforms such as Facebook and Instagram, to provide information about our services and allow people to make enquiries.
If you submit your details through an advertisement, lead form, questionnaire or quiz, the information you provide may be transmitted to Anstice Optometrists through that platform.
We may use this information to:
- respond to your enquiry;
- contact you about the service or concern you have expressed an interest in;
- provide information about relevant Anstice Optometrists services;
- arrange or offer an appointment;
- follow up your enquiry; and
- where you have consented, send you relevant information, updates or marketing communications.
Providing information through these forms is voluntary. However, if you choose not to provide information required to process an enquiry, we may not be able to contact you or provide the requested service.
How we use your information
- providing optometric and eye-care services;
- communicating with you about appointments, enquiries and treatment;
- responding to requests for information;
- managing patient records;
- providing information about services that you have asked about;
- administering our practice;
- improving our services and patient experience;
- complying with our professional, clinical and legal obligations; and
- marketing Anstice Optometrists where you have consented to receiving such communications or where
- otherwise permitted by law.
We will not use your personal information for purposes unrelated to the reason it was collected unless you have authorised us to do so or the use is otherwise permitted or required by law.
Health information
As an optometry practice, Anstice Optometrists may collect and hold health information about our patients.
Health information is handled in accordance with the Health Information Privacy Code 2020 and applicable New Zealand law.
Where information submitted through an online enquiry, advertisement or questionnaire includes information about your eyesight, symptoms, medical history or health, we will treat that information as confidential health information where applicable.
Information provided through an advertisement, quiz or online form is not a substitute for an optometric examination, diagnosis or medical advice.
Sharing your information
We do not sell your personal or health information.
We may disclose information where reasonably necessary to:
- members of the Anstice Optometrists team involved in providing or administering your care;
- healthcare providers involved in your care, where appropriate and authorised or otherwise permitted by law;
- service providers who assist us in operating our practice, website, communications or information systems;
- ACC, health insurers or other organisations where necessary and appropriately authorised; or
- government, regulatory or other organisations where disclosure is required or permitted by law.
Where third-party service providers process information on our behalf, we take reasonable steps to ensure that personal information is handled appropriately.
Meta, Facebook, Instagram and other third-party platforms
When you interact with Anstice Optometrists through a third-party platform such as Facebook or Instagram, that platform may separately collect information about your activity.
The collection and use of information by those platforms is governed by their own privacy policies and settings.
Information you intentionally submit to Anstice Optometrists through a lead form, advertisement or other enquiry may be received and stored by us and handled in accordance with this Privacy Statement.
Storage and security
We take reasonable steps to protect the personal and health information we hold from loss, unauthorised access, misuse, modification or disclosure.
Information may be stored electronically or in other secure systems used by Anstice Optometrists and our authorised service providers.
We retain personal information only for as long as reasonably required for the purpose for which it was collected or as required by applicable health, professional or legal record-keeping requirements.
Accessing or correcting your information
You have the right to request access to personal information Anstice Optometrists holds about you and to ask us to correct information that you believe is inaccurate.
To make an access or correction request, please contact us using the details below.
Marketing communications
If you have agreed to receive marketing communications from Anstice Optometrists, you can ask us to stop sending these communications at any time.
You can unsubscribe using the option provided in the communication, where available, or contact us directly.
Opting out of marketing communications will not affect communications that are necessary for your appointments, treatment or ongoing patient care.
Children and young people
Anstice Optometrists provides a range of services for children and young people.
Where personal or health information about a child is collected, we take particular care to collect and use that information appropriately. Depending on the child's age and circumstances, information may be provided by or communicated with a parent, guardian or caregiver.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our services, technology, advertising practices or legal requirements.
The current version will be available through our website.
Contact us
Practice Manager
Anstice Optometrists
Anstice & Associates Optometrists Limited
Christchurch, New Zealand
Phone: 03 343 3909
Email: reception@anstice.co.nz
Website: anstice.co.nz
Please contact Anstice Optometrists through the contact details provided above.
Anstice Optometrists | Privacy Statement | August 2026
